Frequently Asked Questions

Can I order online or do you have a catalog?

We are excited to announce that you can now order your brand new furniture directly online, right from our website!  Feel free to browse our catalog to select your favorite pieces for your home.  Click the "add to cart" button when you are ready to put them in your virtual shopping cart. When you are ready to check out, simply click "My Cart" at the top of the page, then click "Review and Submit" to proceed with finalizing your order.

Can I pick up my merchandise?

Once you purchase your merchandise at one of our Kane's locations you may pick up your merchandise either at our warehouse or designated stores

If I choose to pick up my merchandise will it all be assembled?

Many of our customers choose to pickup their merchandise from many of our store locations or Distribution Center. Since some of our products are shipped unassembled from the factory, the customer will be responsible for final assembly. Warehouse personnel will assist in loading merchandise on your vehicle, however we are not responsible for damages that occur during transport or unloading.

Where is your warehouse?

Our warehouse is located at 5700 70th Ave N, Pinellas Park, FL 33781. The warehouse hours are Friday to Wednesday from 10:00AM to 6:00PM

What time do you close?Save

Our store hours are 10:00AM until 9:00PM Monday-Saturday and 11:00PM until 6:00PM on Sunday. We also have special events with extended hours. Watch for our Ads

What are your pickup hours?

Our store pickup hours are Monday-Saturday from 10:00AM until 7:00PM and Sunday from 12:00PM until 6:00PM

Can I pay my Kane’s Preferred Platinum Card online?

Yes you can! Click here to pay online now.

How is Kane's Furniture going to ensure my satisfaction?

Download a PDF of our satisfaction guarantee.

Do I receive any guarantees when I purchase Clearance and "as-is" Merchandise?

It is our policy that merchandise reduced for clearance or final sale will not be delivered and will not include any service or warranty (unless otherwise stated). Merchandise must be picked up within the time specified by the store. If not, merchandise will be made available for sale and your deposit will be held on account. All merchandise sold “As-Is”. All Sales Final. NO Refunds. NO Warranties. NO Exchanges. Method of Payment We offer several ways to pay for your purchase.

What is Kane's Cancellation and Refund Policy?

Refunds will be issued on furnishings only and on any non-special orders canceled within 48 hours of purchase. All charge purchases will be credited to your charge account. All other refunds will be made by check and mailed from our Corporate Office. Please allow a minimum of 10 working days for processing. Orders cannot be canceled after merchandise has been delivered in good condition. Only 80% of the purchase price will be refunded if cancellation is not made within the 48-hour deadline.

Is there a delivery charge?

Yes. The delivery charge is only $119.99 and $59.99 for bedding and recliners, we offer next day delivery in many areas for $149.99

How do I get my refund?

Your refund will be processed from our Corporate Office within 3-5 business days. If you have any questions regarding the status of your refund you may call your nearest Kane/Savon store.

What is your Corporate number?

You may call your nearest Kane's Furniture store with any questions or concerns. If you need to contact our Corporate office the number is 727-545-9555

What methods of payment do you accept?

We offer several ways to pay for your purchase. We accept MasterCard, VISA, Discover, American Express, Kane's Preferred Platinum, personal check, cash, bank cashier's check, bank treasurer's check or money order. No starter or temporary checks will be accepted.

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