customer service

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contact us

Have questions? Need help? We’re here to help. Fill out this form or call us at:

1.888.373.4088

delivery options

Your salesperson will work with you on scheduling your delivery, based on the delivery schedule for your area. Please note that we require a minimum of a 72-hour notice for any changes to your sales order before delivery. A few days before your scheduled delivery, a store representative will be calling you to confirm the delivery address and the merchandise that you have purchased. The evening before or the morning of your delivery, our delivery team will call you with a four-hour delivery window.

When our delivery team arrives, you can expect a very professional experience. We ask that you please have the area cleared where your new furniture is to be placed so that our delivery team can position your furniture to your liking. We always remove packing materials, so you can enjoy your new furniture immediately!

We are all about safety and want to make sure that not only our delivery team has a safe working environment, but your new furniture is positioned safely in your home (without any damage). Please discuss any difficult delivery possibilities with your salesperson at the time of scheduling, so that we can ensure a great delivery. Deliveries above the third floor, without access of an elevator, will require a waiver for liability.

    delivery fees

  • The fees for delivering within our area are as follows:
  • Bedding-only / recliners-only orders$59.99
  • All other items (your entire purchase) $119.99
  • Next Day Delivery (available in limited areas) $149.99

Tempur-Pedic and Serta iSeries and iComfort bedding sets delivered at NO DELIVERY CHARGE.
Delivery to areas beyond our main delivery area will incur additional cost.

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financing options

financing options

    preferred platinum card

    Benefits:

  • No Annual Fee
  • Special Financing Offers*
  • Convenient monthly payments*
  • Dedicated credit line to use again and again for your furniture needs.*
  • Invitations to exclusive sale events
  • Free 24/7 online account management.
  • * Subject to credit approval. Minimum monthly payments required

clean and care

    masterguard+

  • what is masterguard+Masterguard* offers the finest fabric protection available. With people always on the go these days, the last thing you need to worry about is the appearance of your upholstered furniture. With our specialty formulated fabric protection, you won’t have to worry.

    This amazing protection prevents most accidental stains from soaking into the fabric, guaranteeing ease of cleaning, prevention of staining, and peace of mind.

    This special formula contains polymers that will surround each fiber of your fabric to prevent stains from setting into the fabric.

    These polymers allow for liquid beading to occur on tighter woven fabrics. This protection will prevent staining from oil and water-based stains, human excretions such as blood, urine, vomit and so much more.

  • maintenanceRoutine care and maintenance include overall cleanings as needed, rotating cushions for more even wear, and if possible, rearranging the furniture to ensure equal use of all pieces

  • stain repellentMasterguard+ fabric protection prevents oil and water based stains from penetrating into upholstery and fabrics.  Some examples include:

    Coffee
    Soda
    Chocolate
    Milk
    Red Wine
    Tomato Juice
    Fruit Juice
    Ice Cream

  • cleaning tips & serviceWhat Do I Do When Staining Occurs?

    Immediately blot liquid stains gently with a clean, dry cloth to avoid stains from soaking into the furniture. If a dry stain occurs, gently agitate stain with a clean, dry cloth, and vacuum away any loose remains. If the stain is still apparent, you should call the Masterguard+ customer service department within 5 days of each stain occurring at (800) 922.4273 for further assistance. (Refer to warranty for full coverage).

  • cleaning codesW – Use water-based cleaner. Spot clean this fabric with the foam of a water-based cleaning agent such as a mild detergent or commercial upholstery shampoo. Use sparingly. Avoid saturation.

    S – Use solvent cleaner. Spot clean this fabric with a mild water-free dry cleaning solvent available in local stores. Use sparingly in a well ventilated room. Caution: Water-based solvent cleaners may cause spotting and/or shrinkage. Solvent cleaning agents will not remove water stains.

    SW – Use water-based or solvent cleaners. Spot clean this fabric with dry-cleaning solvent, mild detergent or upholstery shampoo.

    X – Vacuum only. Clean this fabric with light brushing or vacuuming to prevent accumulation of dust and grime. Water-based foam or solvent cleaners may cause excessive shrinking, spotting, or fading.

    Masterguard+ repels stains and spills, and provides PROTECTION from sunlight. Its special formula provided ASSURANCE that life’s surprises wont put a damper on your lifestyle.

  • features & benefits• Provides full warranty on anything you can eat or drink
    • Can be used on most fabrics
    • Water based formula, no silicone, non-toxic
    • Contains ultra violet inhibitors to help reduce fabric fading due to UV exposure from sunlight
    • Unique formula penetrates deep into fibers to protect fabric from the inside out
    • Provides a barrier against the abrasion of dirt and dust particles, increasing the fabric durability

    Masterguard+ UV3® Quality Products was founded in 1989 in Southern California. We have a wide range of retail coverage, including clientele ranging from North America to as far as South Africa. Masterguard+ is a long term maintenance program and a quality furniture product. Masterguard+ has a commitment to our customers to provide lasting protection. Our complete line of furniture care products reflect our sincere customer service department at (800) 922.4272 with any questions or concerns.

  • UV3® leather protectionUV3® Wood Protection Program will protect your solid wood or wood veneer furniture with four types of protection:

    • An agent to repel water and heat; protection from “rings” which can become permanent.
    • A hard protective base for replacement of the woods natural oils; prevention from drying, cracking, splitting and surface scratches.
    • A special furniture polish with no silicone; to prevent the wood from attracting dust.
    • Our exclusive sunscreen formula, to resist fading.

    Replenish & Condition

    UV3® formulas are combined specifically to actually replenish your wood furniture’s moisture content. Moisture loss from heat, air conditioning and sunlight are primary causes of deterioration. UV3® keeps fine wood looking like new, longer.

    Your UV3® Furniture Protection Package Includes:

    • One 16oz bottle of our exclusive formula
    • Two reusable application cloths
    • Washable “Miracle Mitt” buffer
    • UV3® Liquid protection formula now contains Teflon* for added protection
    • 3 Year Limited Warranty**
    • *Teflon is a registered trademark of E.I. du Pont de Nemours and company.

    **Check warranty card for complete details.

    UV3® Leather Protection Program

    Leather furniture needs to “breathe.” Like your skin, leather is also vulnerable to all the elements and needs proper maintenance. UV3’s Leather Protection program also provides you with a maintenance kit for the proper cleaning and conditioning of your leather furniture.

    UV3® Leather Cleaner

    Leather is one of the most durable covers you can buy, but it requires cleaning. It collects airborne dust, grease, smoke and every day household stains. UV3® surface cleaner will safely remove all of these stains from the leather surface.

    UV3® Leather Conditioner

    UV3® leather conditioner helps maintain the suppleness of leather and contains pure protein. Unlike other conditioners that contain oils, UV3® conditioner will not attract dust. It also has protective polymers to repel household stains. UV3® conditioner is the best money can buy. Five Year Warranty Included.

    UV3® Ink & Lipstick Remover

    Leather stain remover is designed to remove ballpoint pen, lipstick, crayon, grime, scuff marks, dirt and some types of permanent markers from semi-aniline dyed leather furniture. (Not recommended for naked leather).

    UV3® Rip & Tear Protection

    In the event that an accidental tear, rip, burn or puncture occurs, UV3® will send a professional technician to repair the damage. In the event it cannot be repaired, UV3® will replace the item with one identical or equal to in value.**

    Your UV3® Leather Maintenance Kit Includes:

    • One 16oz bottle of cleaner
    • One 16oz. bottle of conditioner
    • One Ink & Lipstick Remover
    • Two reusable application cloths
    • 5 Year Limited Warranty***

    **Check warranty card for complete details.

    ***Renewable. For more details on coverage, please check your warranty card.