To Our Valued Kane’s Community
At Kane’s, your shopping experience is important to us. That’s why we offer you several ways to shop. Below are our new options to assist you with your needs:
Shop by text: Whether it is a question on furniture or wanting to work directly with a salesperson from the comfort of your home, we offer fast and convenient text messaging. Simply click on the chat icon in the lower right hand corner, select the store nearest you, and our team will assist! We also have the ability to write up your sales order and send you the checkout link!
Shop by phone: If you prefer talking with our team, we also offer shop by phone! The same convenience as text, without having to type! Simply call the location nearest you and we’re ready to assist!
Shop by appointment: We are more than happy to schedule specific times for you to come in and work with one of our team members on your needs. Give your nearest store location a call to discuss your needs and preferences, and we’re happy to accommodate!
Shop online: We’re making improvements to our site daily! New items and a better experience are always being added and worked on! Shop anywhere at any time! We also accept the Kane’s card online, so you can add to your existing account!
Shop In-store: And for the ultimate experience, shop our 65,000 square foot stores, where style is abundant and great finds are on every corner! There’s nothing more exciting that seeing in person the different textures, finishes and patterns in thousands of items! Candy for the eye!
We sincerely sympathize with all of those who have been affected by the coronavirus (COVID-19). We recognize that this is a challenging time and we remain committed to the safety and health of our customers, associates, and communities. You have been our top priority for over 70 years, and especially now.
We want to take a moment to assure you that we are dedicated to actively keeping our associates educated and updated on preventative measures and preparedness recommended through the CDC, the World Health Organization, and other federal and local agencies.
While we maintain high standards in our stores, we have increased the strength and frequency of cleaning and sanitation in all of our retail locations. We are committed to taking all measures necessary to do our part in helping to contain this virus.
We have temporarily modified our store hours. All of our retail locations will be open for business from 10:00 a.m. until 7:00 p.m. Should there be any changes to this temporary schedule, we will make sure our valued customers are made aware.
Our Distribution Center
Our distribution center is following the same guidelines referenced above to ensure that the proper steps are taken to ensure the health and safety of all. At this time our distribution center’s operational hours have not been reduced.
Our Delivery Teams
Our delivery teams are committed to providing you with top notch service and ensuring the safety of both their co-workers and our customers. Our teams frequently wipe down commonly touched areas in their trucks and their equipment. All of the Kane’s associates are asked stay home should they not feel well.
Expanded Delivery Options
For those customers who may be compromised or prefer a no-contact delivery, Kane’s is offering that option. We will delivery your furniture to your door, garage, or patio. Our sales associates and/or delivery team will offer you that option when you complete your sale.
City or State Shutdowns
If you are expecting a delivery and your delivery is during a time when your city or the State has made the decision to temporarily close retail operations, your delivery will be rescheduled upon normal business resuming.
Our website is always open! Should you place an order for delivery on our website, and the above scenario is in effect, we will set your delivery for the first available time once the closure has been lifted.
Questions or Concerns
Should you have any questions, we encourage you to reach out to us. Our customer service center can be reached by calling 1-888-373-4088 or by sending us a private message on Facebook.
We will keep you updated on any changes through email, website and social media posts. For those of you who prefer to stay indoors, we do offer the ability to shop from the comfort of your own home through this website.
Wishing you all good health,
Chief Operating Officer